Returns & Exchanges

At Segway, we stand by the quality of our innovative transport solutions and offer a 30-day return window for items in original packaging. If you are not completely satisfied with your ride, our streamlined process ensures a quick resolution for refunds or replacements.

Return Process

• 1.
  Initiate Request

  Contact our support team or log into your account portal to submit a Return Merchandise Authorization (RMA) request with your order number.

• 2.
  Pack Your Device

  Securely place the product and all original accessories, including the charger and manual, into the original shipping box to prevent transit damage.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and odometer reading, your refund will be processed to your original payment method within 5-7 business days.